Shipping Information
Orders are packaged in recycled brown paper with minimal materials to reduce waste. No plastic wrapping is used.
Most orders are printed and ready to ship within 1–5 business days, unless otherwise noted.
Within Canada:
For Canadian orders, smaller items (like one t-shirt or two towels) ship by letter mail without tracking by default. Larger orders are sent as tracked parcels, which usually arrive within 1–3 weeks. If you’d like tracking or faster delivery, you can upgrade your shipping option at checkout.
United States:
Orders shipping to the United States typically arrive within 4–6 weeks. This timeline includes order processing, cross-border transfer, and final delivery by USPS or your local carrier. All customs and duties fees are the responsibility of the customer and will be calculated and paid for at check out.
International:
International shipping is available on a case-by-case basis, and delivery times vary depending on the destination. All customs and duties fees are the responsibility of the customer.
Please note that Shopify may not accept certain international addresses at checkout. If you experience any issues placing an order, contact us at hello@kindredcoast.com for assistance.
Returns and Exchanges
Canada: Returns and exchanges are accepted. Please contact us within 2 weeks of receiving your order for instructions.
USA: Due to ongoing tariff regulations between Canada and the United States, we are unable to offer exchanges on U.S. orders. All sales to the USA are considered final. We apologize for any inconvenience this may cause.
Custom and sale items are final sale and cannot be returned or exchanged.
Read our FAQs for more details here.
If you have any additional questions please email us at hello@kindredcoast.com
