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FAQs

Scroll through to see if your question is answered below. If you don't see an answer to your query, please feel free to reach out to us via the contact below and we'll get back you as soon as we can!

 

How is my order shipped?

✄ Product will be delivered to you via Canada Post, and in a recycled brown paper package. We use minimal packaging, aiming to be as zero waste as possible.
✄ Our products are printed and ready to be shipped out to you within 1-5 days of purchase, unless otherwise stated.
✄ Within Canada Shipping via Letter mail (if small enough) or tracked package if larger. Usual arrival within 1-2 weeks.
✄ United States of America Shipping, sent via Canada Post Untracked. Usually arrives within 1-3 weeks of shipping date.

If you would like your order by a certain date or shipped tracked and you are willing to pay extra for this service, please contact us below and we'll do the best we can :)

What are your return or exchange policies?

✄ We gladly accept exchanges. Please contact us within 14 days of delivery, and items must be shipped back within 30 days of delivery.

We don't accept returns or exchanges on custom items, but please contact us if you have any problems with your order.  

✄ Please contact us within 14 days of delivery if you would like to return your order. It takes up to two weeks for a refund to be processed on a credit card. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What if you don't have something left in stock? When will you make more?

✄ If an item is out of stock, please reach out to us via the contact form below and ask us when it will be back. Often we will have some more ready to be printed and can adjust the listing very quickly to enable you to purchase.

✄ We can also offer to print a design on a similar tee if there's one that is completely out of stock at the time.

I can't tell what size will fit me best. Can you help?

✄ We totally can! Some of our tee's fit differently to others, so we know it can be confusing. Just send us a quick note saying what tees you are interested in, and your chest measurement or body type, and we'll do our best to guide you in the right direction so that you are truly happy with your new tees!

How Sustainable is your company?

✄ We aim to make Kindred Coast as sustainable as we can. We use sustainable fabrics such as organic cotton, bamboo, and lyocell to make our clothing, and choosing to support fair labour here in Canada. We print our designs with eco friendly water based inks, and reuse packaging materials when shipping orders. We don't pack your orders in plastic, rather in recycled paper mailers. We know that it's a work in progress, and are always looking for more ways to improve and do our part.

Thank you for your support and understanding as we grow!

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