FAQs
FAQ
How can we help?
Everything you need to know about visiting, shipping, sizing, returns and caring for your Kindred Coast pieces.
VISITING Where are you located? Can I shop in person?
Yes—we would love to see you. Our production studio and showroom are located at Unit 7, 464 Island Highway East in Parksville, BC, on Vancouver Island.
Our studio hours are Monday to Friday, 9:30 a.m. to 2:30 p.m.
SHIPPING How is my order shipped, and when will it arrive?
Most orders are printed and ready to leave our Parksville studio within 1–5 business days, unless otherwise noted. We package orders using recycled brown paper and minimal materials, without plastic wrapping.
Within Canada, smaller orders may ship by untracked Canada Post Lettermail and generally arrive within 1–3 weeks. Larger, tracked and free-shipping orders are usually sent with Chit Chats and generally arrive within 1–3 weeks. Expedited orders are usually sent with Purolator or UPS and generally arrive within seven business days after leaving our studio.
SHIPPING Do you currently ship to the United States?
Not at the moment. Due to tariffs currently applied to Canadian-made products, shipping to the United States is temporarily unavailable. We’re sorry for the inconvenience and will update this page when service resumes.
SHIPPING Do you ship internationally?
International shipping is available on a case-by-case basis, starting at $20 CAD. Final shipping costs and delivery times vary by destination. Customs and duties are the customer’s responsibility.
If Shopify does not accept your address at checkout, email hello@kindredcoast.com and we’ll be happy to review the available options.
RETURNS What is your return and exchange policy?
Please contact us within 14 days of delivery to request a return or exchange. Approved items must be shipped back within 30 days of delivery and returned in their original condition. Buyers are responsible for return shipping costs.
Custom and sale items are final sale. Refunds may take up to two weeks to appear on your credit card after they are processed. Email hello@kindredcoast.com for return instructions before sending anything back.
PRODUCTS What happens when an item is out of stock?
Select “Email me when available” on the product page and we’ll notify you when it returns. We sometimes have blanks ready to print and can restock a listing quickly.
If a specific item cannot be restocked, we may contact you with the option of printing the design on a similar garment.
SIZING How do I choose the right size?
Our garments can fit differently depending on their style and fabric. Visit our Size Guide to select your fit, style and fabric and view the correct measurements.
If you’re still unsure, email hello@kindredcoast.com with the garment you’re considering, your usual size and your measurements. We’ll help point you in the right direction.
ORDERS What if I accidentally ordered the wrong size?
If your order has not shipped, we may be able to change the size. Email hello@kindredcoast.com as soon as possible with your order number and the size you need.
CARE How should I care for my clothing? Will it shrink?
Most of our products are preshrunk and should not shrink with normal washing in cold water and a low-temperature dryer cycle. Our 100% organic cotton tees may shrink by up to 5% after their first wash.
For the longest life, wash in cold water and hang to dry. For specialized fabrics such as TENCEL™, always follow the care instructions on the garment label.
OUR VALUES How does Kindred Coast approach sustainability?
We choose thoughtful fabrics such as organic cotton, recycled blends, bamboo and TENCEL™ Lyocell, and support fair labour and manufacturing here in Canada. We print with water-based inks, reuse packaging materials where possible and ship orders in recycled paper mailers rather than plastic.
Sustainability is ongoing work, and we continue looking for practical ways to reduce our impact as we grow.