Frequently asked questions
Where are you located? Can I shop in person?
Our production studio and show room are located atUnit 7 464 Island Hwy East, Parksville BC here on the beautiful Vancouver Island.
How is my order shipped?
Orders are packaged in recycled brown paper with minimal materials to reduce waste. No plastic wrapping is used.
Most orders are printed and ready to ship within 1–5 business days, unless otherwise noted.
Within Canada:
For Canadian orders, smaller items (like one t-shirt or two towels) ship by letter mail without tracking by default. Larger orders are sent as tracked parcels, which usually arrive within 1–3 weeks. If you’d like tracking or faster delivery, you can upgrade your shipping option at checkout.
United States:
Orders shipping to the United States typically arrive within 4–6 weeks. This timeline includes order processing, cross-border transfer, and final delivery by USPS or your local carrier. All customs and duties fees are the responsibility of the customer and will be calculated and paid for at check out.
International:
International shipping is available on a case-by-case basis, and delivery times vary depending on the destination. All customs and duties fees are the responsibility of the customer.
Please note that Shopify may not accept certain international addresses at checkout. If you experience any issues placing an order, contact us at hello@kindredcoast.com for assistance.
What are your return or exchange policies?
We gladly accept exchanges. Please contact us within 14 days of delivery, and items must be shipped back within 30 days of delivery.
We don't accept returns or exchanges on custom items or sale items, but please contact us if you have any problems with your order.
Please contact us within 14 days of delivery if you would like to return your order. It takes up to two weeks for a refund to be processed on a credit card.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
What if you don't have something left in stock? When will you make more?
If an item is out of stock, please reach out to us via the contact form below and ask us when it will be back. Often we will have some more ready to be printed and can adjust the listing very quickly to enable you to purchase.
We can also offer to print a design on a similar tee if there's one that is completely out of stock at the time.
I can't tell what size will fit me best. Can you help?
We totally can! Some of our tee's fit differently to others, so we know it can be confusing. Just send us a quick note saying what tees you are interested in, and your chest measurement or body type, and we'll do our best to guide you in the right direction so that you are truly happy with your new tees!
Will the shirts shrink in the wash?
Most of our tees are preshrunk, and will not shrink with normal machine washing in cold water, and regular dryer.
The only tees that will shrink with the first wash are the 100% Organic Cotton ones, and we encourage you to order a size up for these to account for the shrinkage. If your organic cotton tee does shrink once washed, we cannot exchange or refund it, so please account for the shrinkage when placing your order.
How Sustainable is your company?
We aim to make Kindred Coast as sustainable as we can. We use sustainable fabrics such as organic cotton, recycled water bottles, bamboo, hemp and Tencel lyocell to make our clothing, and choosing to support fair labour here in Canada. We print our designs with eco friendly water based inks, and reuse packaging materials when shipping orders. We don't pack your orders in plastic, rather in recycled paper mailers. We know that it's a work in progress, and are always looking for more ways to improve and do our part.
Thank you for your support and understanding as we grow!